Support & Help

Village – Discover Your Village

Need Help?

We're here to help you make the most of your Village experience.

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Frequently Asked Questions

What is Village?

Village is a free hyperlocal community sharing app. Neighbors share extra food, clothing, skills, and items with those who need them. Everything is free — no bartering, no selling.

How do I post an offer or need?

Tap the + button in the center of the tab bar. Choose whether you're offering something or need something, fill in the details, and tap Post. Your listing will appear in the community feed.

How do I claim an item?

Browse the Explore tab or Home feed. Tap on any post to see details, then tap the Claim button. The poster will be notified and you can coordinate pickup via in-app messaging.

Can businesses or organizations use Village?

Yes! Stores, corporate companies, nonprofits, and government agencies can register as Partners to donate surplus items. Go to the Partners tab and tap "Become a Partner" to get started.

Is my data safe?

Yes. Your personal data is stored locally on your device. We don't sell or share your information with third parties. Read our full Privacy Policy for details.

How do I delete my account?

Go to Profile → Edit Profile. You can clear your data at any time. All your posts and profile information will be removed.

How does the trust badge system work?

Village uses a reputation system to build community trust. You earn badges by completing exchanges and receiving positive ratings. Badge tiers progress from New Neighbor → Helpful Hand → Trusted Neighbor → Community Pillar → Village Champion.

What are Partner Donations?

Local stores, restaurants, and organizations can post time-sensitive surplus donations (like bread nearing expiry). These appear with countdown timers on the Home screen so neighbors can claim them before they go to waste.

Contact Information

Report an Issue

Use the in-app reporting feature on any post or user profile.

App Version

Village 1.0.0

Response Time: We aim to respond to all support inquiries within 24 hours. For urgent safety concerns, please use the in-app reporting feature.

Contact Us

Have a question, suggestion, or issue to report? Fill out the form below and we'll get back to you within 24 hours.

Email us directly: support@discoveryourvillage.app

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